TEA FAQ's

Do you have organic teas?

Yes. We have many certified organic teas and herbal blends. Our product descriptions will make it easy to understand which teas are organic.

You can use the search bar in the top right hand corner and search "Organic" or visit one of our organic categories.

Are your Pyramid Tea Bags biodegradable or compostable?

You’ll be very pleased to hear that our pyramid tea bags DO NOT contain plastic. The tea bag and string attached are made from vegetable-based material. The label on the end of the string is simple paper. Even the ink on the label is vegetable-based, and everything is sealed with heat so no glue is used. As a result, our pyramid tea bags are fully biodegradable and compostable.

Are your flavors natural?

Our teas are flavored with organic, compliant, natural flavors. The flavoring we use is ethyl alcohol-based. Ethyl alcohol is plant-based, water-soluble and, in itself, a known sanitizer. Ethyl alcohol is the ‘carrier’ for the essential oils. How it works is the essential oils are blended into the ethyl alcohol. The essential oils then break down into molecules creating a flavoring solution. That fluid is applied to the blend by atomizing the flavoring. The molecules in the solution with the ethyl alcohol penetrate the tea leaves and the ethyl alcohol evaporates virtually instantly. The result is that the essential oil molecules are deep within the tea leaves, giving the consumer an extraordinary taste experience.

How long should I steep my teas?

How should I store my teas?

To keep your teas fresh, always store them in a cool, dry, dark place. Keep them well sealed too, ideally in an airtight container.
Once opened, we suggest consuming your tea within a two-year period.

Are the teas gluten and/or sugar free?

Yes, all of our teas are gluten and sugar free

Are your Teas Certified Kosher and / or Vegan?

Yes, all of our teas or certified kosher and vegan!

SHOPPING fAq'S

What currency am I shopping in?

On this site you are shopping in Canadian funds.

How much does shipping cost?

For orders over $45, shipping is free anywhere in Canada. Orders under $45 have a flat shipping rate of $9.75.

We can not ship to the USA at this time.

What payment types do you accept?

On our website, we accept VISA and Mastercard credit cards, PayPal and Apple Pay.

How often do you ship?

We do our best to get your orders out ASAP and we are usually able to get them out within 2-3 business days

How do I track my order?

When your order is complete, we send you a confirmation email with your tracking number. Just enter that number on the carrier’s website to check on your shipment.

Can we return teas?

We hope you love shopping at Kip + Ev and love everything you purchase. Unfortunately, as tea is a food product, we cannot offer returns on tea products. Unused tea accessories such as teapots, strainers, spoons, etc. can be returned. It will be processed using the same method of payment as the original purchase. All sale items are final sale.